FAQ

I Requested An Appointment With Vanessa. Now What?

Please allow 1-12 business hours for us to respond to the request. If you haven't received an email or text confirmation within 24 business hours, please email us directly at alovasalon@gmail.com. There may have been an issue with the request being received.

 

Yay! I'm Confirmed. Now What?

Hooray! We Can't wait to meet you.  Due to all the fun new regulations, you will receive a few digital forms to fill out before your appointment. 

What Should I Expect On The Day Of My Services?

Please plan to arrive 5-10 mins before your scheduled appointment in order to allow time for common Bay Area traffic issues. Send us a text or notify us through the vagaro app that you have arrived. We will let you know when to meet us at the  front door. This door remains locked until regulations are eased more.

 Please note we are following all the Santa Clara County Covid-19 guidelines. Masks will be required the entire time you are within the building. We are not able to extend any mask exemptions due to the current health crisis.  We are a privately owned business and all mask exemptions will be lawfully denied regardless of gender, race, or age. We don't like wearing them either, but we are prioritizing the health of ourselves, our family, and our community.

 

 If you have scheduled a haircut, get ready to sit back and relax with an invigorating scalp shampoo and massage followed by your customized haircut. We  will finish up your cut with a blow dry & style. Haircut appointments will take approximately 30-75 minutes depending on length & desired finish.

 

Coloring appointments can expect to take between 75 minutes for a quick touch up to 3 hours for more elaborate results. Color corrections may take longer.

 

While you're here, enjoy the peace and quiet of our calm salon environment. Feel free to use our wifi to get some work done, but we do ask that you keep cell phone conversations to a minimum out of respect for our other salon guests. 

Can My Friend or Child Come too?

Current guidelines prohibit any guests or children not receiving services. We ask that any addtional guests, children and/or caretakes remain outside of the building to limit exposure risks within the salon.

 

We ask that you please make alternate childcare arrangements for them due to safety concerns. We do not suggest leaving your child under the age of 16 in the car outside without alternate adult supervision.

I'd Love To Send My Friend To You. Do You Have A Referral Program?

We sure do. The best compliment a guest can give us, is the referral of their friends or family. Each of our stylists has their own specific referral program. Please make sure you tell your friend to let us know you sent them. 

Have a question not on the list? 

Send us an email below and we'd be happy to help.

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TESTIMONIALS

"Vanessa has been cutting my hair for several years. I wear a short pixie, which she cuts with a razor for precision. People always comment on how good of a haircut it is for weeks after the cut. I travel between the east and west coasts and try to save all of my haircuts for Vanessa because I love her technique. And, she is always wonderful to chat with." - Ana C

MAKE AN APPOINTMENT

Alova Salon
1730 S. Bascom Ave, #31

Campbell, CA 95008

Call or Text (408) 890-8137

alovasalon@gmail.com

HOURS BY APPOINTMENT ONLY

Tuesday 9am-5pm

Wednesday9am-7pm
Thursday 9am-7pm
Friday 9am-5pm
Saturday 10am-3pm

Have a Question?

Email me below, or email:

alovalsalon@gmail.com

 © 2023 by Alova Salon.   1730 S. Bascom Ave, #31, CAmpbell, CA 95008