Cancellation / No-Show Policy
Alova Salon understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 48 hours notice if you cancel your appointment. If 36 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Out of respect for each and every clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late. Additionally, clients who arrive 10 minutes late may sacrifice all or part of the blow dry or styling part of their appointment in order to avoid running over their reserved appointment time if necessary. We value the time our guests set aside for visits to our salon, and we want to make sure we do our very best to stay on schedule for each and every guest. Late arrivals, can throw off our entire day which is unfair to the guests after you.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
Children Under 12
Due to Covid capacity limitations in our salon, we are only accepting children in the salon by appointment until further notice. If your child does not have an appointment, we ask that you make alternate child care arrangements so you can fully enjoy your time with us.
We love children but the reality is that salons are filled with sharp objects, extremely hot tools, and chemicals. This is a potentially dangerous environment for little hands. If we feel that your child is a danger to themselves or others in our space, we may be forced to end the appointment or reschedule. A re-booking fee may need to be assessed if this happens.
Non Appointment Guests
Due to Covid capacity limitations, we are not allowing people to bring guests with them who do not have appointments for services with us until further notice.
Masks are currently required while you are inside the building. We can not allow outside food or drinks since it would require you to remove your mask to consume it. We look forward to being able to get rid of this rule as soon as covid eases up on the community.
Re-Do & Return Policy
Services: Alova Salon does not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments within two weeks of the initial service. Changes made to your hair ,outside of the initial consultation discussion, will be made at full menu price. Due to the many variables in hair care products available, color services are not guaranteed without the purchase of Eufora Haircare Products directly from Alova Salon. These products are tested for authenticity and are proven in the prevention of premature color fading and protection of the health of your hair.
Retail: Eufora Professional products purchased directly through Alova Salon are guaranteed for authenticity freshness, and effectiveness. If you find you are unhappy with a product purchase, please return it within 7 days after sale date and we will be happy to offer a 1 time exchange. We do not issue refunds on any products. CBD Products are final sale
Gift Cards/Certificates: Gift Cards/ Certificates are non-refundable and can not be redeemed for cash value. Promotional value on cards expire 1 year from purchase and will revert to total purchased pricing .