Discounts/ Promotion Restrictions
Every once in a while, we will post on social media or email about a current salon Happy Hour Promotion. These promotions are time /date limited and only available to clients 18+ on Tuesdays-Fridays 12pm-3:59pm. (or the time limit posted on the promo) Unfortunately deal pricing is not offered on mornings, evenings, or Saturday appointments due to high demand for those times. When we run a deal, Vagaro does not allow us to specify restrictions on the booking page, but they are listed in the small print on our promos. Please note that appointments booked outside of our Happy Hours will be charged at full price.
Cancellation / No-Show Policy
Alova Salon understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 48 hours notice if you cancel your appointment. If 36 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Out of respect for each and every clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late. Additionally, clients who arrive 10 minutes late may sacrifice all or part of the blowdry or styling part of their appointment in order to avoid running over their reserved appointment time if necessary.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
Children Under 12
We love children but the reality is that salons are filled with sharp objects, extremely hot tools, and chemicals. Due to this potentially dangerous environment, we ask that you make alternate arrangements for all children under the age of 12, not accompanied by an adult who is not receiving services. If we feel that your child is a danger to themselves or others in our space, we may be forced to end the appointment or reschedule. A re-booking fee may need to be assessed if this happens.
Re-Do & Return Policy
Services: Alova Salon does not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments within two weeks of the initial service. Changes made to your hair ,outside of the initial consultation discussion, will be made at full menu price. Due to the many variables in hair care products available, color services are not guaranteed without the purchase of Eufora Haircare Products directly from Alova Salon. These products are tested for authenticity and are proven in the prevention of premature color fading and protection of the health of your hair.
Retail: Eufora Professional products purchased directly through Alova Salon are guaranteed for authenticity, freshness, and effectiveness. If you find you are unhappy with a product purchase, please return it within 7 days after sale date and we will be happy to offer an exchange or salon credit. AloraLux, SelectCBD, & cbdMD products are final sale and can not be exchanged or returned.
Gift Cards: Gift Cards are non-refundable and can not be redeemed for cash value. Promotional value cards expire 1 year from purchase.